LovelySkin Retail Store & Spa

I've been purchasing my dermatologist grade skincare from LovelySkin online since 2010. It is basically the only place I will buy my products because of them being a trusted authorized retailer of the brands I need. They frequently offer discount codes, which saves me alot of money, especially since my local dermatologist never offer these brands on sale. It is amazing that they still offer free shipping on any order, no minimum amount required, which is unheard of these days...and you get free samples! The shipping is super fast too. I recommend signing up for their rewards program for a quarterly cash back treat towards a purchase. I have not needed to return anything, so I can't speak about their return policy issues. Yes, it looks strict, but it is very clear and is in line with the trend of most retailers these days unfortunately. One time I did question the quality of an Obagi toner I received. Their customer service took it very seriously and even reached out to Obagi to investigate, as they are an authorized retailer of these medical grade skin products. The concern was resolved to my satisfaction.

Horror Show Customer Service!!! LovelySkin has a usurious and predatory return policy whereby unopened and unused merchandise is unreturnable except for three items a year. It's wild how abusive and disgusting this predatory business practice is...I'm sure the alleged dermatologist that owns this scam platform conducts himself similarly in his medical practice. Avoid at all costs! Disgusting! In response to LovelySkin's smug and dismissive response below let me say that such a weirdly restrictive return policy is "wild and abusive" in that it preys upon the goodwill of customers writ large, particularly during a holiday season, while their shady enterprise spams supposed deals to hook consumers knowing there's little to no recourse to claw back the funds if the purchase needs to be amended. I have literally never seen this degree of parasitic behavior from any online retailer or vendor with a physical location, so by that measure, yes, it is both wild and abusive.

Best customer service I have had in a long time!! I have always drove past, as I was a bit intimidated to step in. I am so glad I did. I had a free 30 minutes and made it a point to go there as I knew they provided clean makeup lines which is what I am after these days. Super relaxing environment with amazing knowledgeable staff. I was really impressed by the whole experience, I felt spoiled to point to write a review. Thank you so much to the gal that helped me today, you have gained a new customer!

Accidently ordered the wrong color of an item, received this morning, untouched, unopened product. Called to exchange the item for correct color, and was told there are no exceptions to their policies and that I would have to re-order and purchase the product, paying for the identical item in correct shade TWICE. Been a customer for years and will not accept this type of policy that is totally inflexible and rude.

Customer service has gone down terribly. Do not buy Skinceuticals from them. My serum was brown and I paid $188 for it. Order directly through Skinceuticals or your derm. Trying to exchange it was a nightmare. I finally gave up. Products are old! Even my Dr. Dennis Glow pads were expired. I was a long time loyal customer. UPDATE!!! Because of this review they canceled my order for a sunscreen claiming I didn't pay for my products and disputed my credit company. I DID NOT do that and offered to have a 3 way call with my credit company. They said I wasn't a good fit so they will no longer sell to me and kept my rewards and continue to send me samples and coupons. What company does this over a bad review? I have purchased at least $1000 dollars of products a year for myself and my sisters the same and daughter. Instead of trying to make it right, they shut down my account. If you have a bad experience and wish to still buy products, don't leave a bad review. What a terrible thing to do to someone. She was rude and very very mean. Please see photo of my Skinceutucals Serum. I've been using this for 15 years and paid $188 for a brown serum. They told me this was normal. It is not a normal color!